…before trying to be understood!

Ready…fire…aim.

This is what happens when somebody takes action or gives orders before truly understanding.

The shortest path between two points is a straight line. Understanding is like drawing a line between what a person says and our understanding of what they mean—resulting in clarity.

Too many people, including managers, don’t listen to what others say, nor seek understanding before giving instructions or trying to solve issues. Then they wonder why things are done wrong or wrong things are done.

Most people want to do the right thing and proceed in good faith, based on their own understanding. Great leaders don’t assume. Rather they ask questions, listen for their own understanding, and get on the same side of the issue with others. This avoids mistakes, lost time and resources, and angst. 

Managers tend to tell, while great leaders ask questions and coach. Telling requires no understanding, while coaching does.

In order to collaborate with others it is important that we seek to understand, before trying to be understood. In fact, according to Stephen Covey, author of Seven Habits of Highly Effective People, understanding is a critical element in making the transition from independence (working by ourselves) to interdependence (working with others).

When leaders [seek and] gain understanding they are better able to inspire, coach, and provide meaningful direction.

Herb Mast is a Leadership Coach and Employee Engagement Specialist. Learn how he can assist you in implementing the principles and concepts presented here.