HERBISM #77 – Great Leaders Induce Challenge Stress (Not Cortisol)

Typically whenever we think of stress we think of it in negative terms. I have come to learn in recent years, however, that not all stress is bad stress.

The first thing to understand is that stress can either be a reaction [bad] or a response [good] by our bodies to stimuli, which is either triggered by external factors or conjured up from within us. In theory nobody can impose stress on us, although that’s how it usually feels.

Stress is a function of how we react or respond to stimuli. By developing greater mindfulness we can learn to recognize the stimuli and choose a less stressful response before it triggers us in a negative way. 

There is much written about how to cope, manage, and overcome negative stress and to reduce its negative effects. Unfortunately, there is not as much written about positive stress and how to turn negative stress to our advantage.

Regardless of the type of negative stress experienced, one of the main issues with negative stress is how our bodies react to it by producing a hormone called cortisol, often together with adrenalin. 

Cortisol does a number of things including shutting down our creative brains and putting our bodies into fight, flight, or freeze mode. This is a good thing when we face dangers and need our motor functions to dominate our thinking functions and get us away from danger and to safety. But it is not a good thing when we need to access our thinking functions, like when solving complex business issues, and instead our minds “shut down.”

I discovered the concept of challenge stress, a form of positive stress, a number of years ago. It has not only allowed me to achieve more, but to experience less of the negative effects of bad stress. 

Challenge stress is a response style and a choice. Hence, it requires intentionality. In other words, when we encounter stress factors we can choose to accept them as a challenge rather than allowing them to shut us down.

I have also learned that when things are imposed on me [externally] by others it creates negative stress and the release of cortisol—causing me to react. However, when I choose my own path and impose things on myself [internally] it creates positive challenge stress and the release of adrenalin without the release of cortisol, which means that I get the positive boost while my thinking brain remains active. 

For example, I travel extensively and when I am on the road the days can be long, especially when flights are delayed or cancelled. The fact that I set my own schedule and book all of my own travel gives me a tremendous amount of control. I work hard and push myself, but ultimately since the choices are all mine I find that what would otherwise be negative stress is turned into challenge stress. If, on the other hand, others dictated my schedule, telling me where I needed to go and when, the negative stress would become overwhelming and lead to disengagement and burnout—I would not be able to handle as a big a workload.

As detailed in Dr. Kelly McGonigal’s book The Upside of Stresshere are five common ways people respond to stress:

Freeze Response: You may become paralyzed, overwhelmed or feel hyper-vigilant.

Fight Response: You feel a sense of competitiveness, aggression, or self-defense.  Your body is readying itself to “fight” within the context of the situation.

Flight Response: Often reported in connection with “fight,” with this response you seek to escape, avoid, or withdraw.

Challenge Response: How you think about stress matters enormously in terms of how you process it.  Some people view stress as a threat, while others are able to view it as a challenge.  With a challenge response, you get additional energy, your heart rate rises, and your adrenaline goes up, but it differs in a few important ways from fight or flight:  a. you feel focused instead of fearful; b. you release a different ratio of stress hormones; and c. you are more easily able to access your mental and physical resources.  The result is enhanced concentration, peak performance, and more confidence.   In fact, people who are able to think about stress more like a challenge and less like a threat report less depression and anxiety, higher levels of energy, work performance, and life satisfaction.  These questions can help you harness a challenge response:

  1. Where do I have control/influence/leverage in the situation?
  2. What is a specific action step I can take?
  3. What are my strengths?
  4. What resources do I have?
  5. What allows me to know that I can handle this?

Tend-and-Befriend Response: This type of response increases courage, motivates caregiving, and strengthens social relationships.  It can be tempting to think, “I can handle this all by myself” in a stressful situation, but in reality, your stress response is actually pushing you to seek out help and become more prosocial.  I’ll never forget the interaction I had with a colleague before our respective speaking engagements a few years ago.  She rushed over to me and said, “I’m so nervous.”  I said that I was too, and we had an interesting conversation about the various strategies we use to calm our nerves before any big “performance.”  That little act of vulnerability on her part left us both feeling better and more confident.  I’m a big fan of the tend-and-befriend response style because being able to reach out to close friends, colleagues, and family members is central to resilience, flourishing, well-being, happiness, and just about every other positive metric of human functioning.While the tend-and-befriend stress response style was initially thought to characterize female stress response styles, research has shown that men exhibit this response style as well.  In one such study, the researchers hypothesized that a group of stressed-out men would be more likely to exhibit a fight-or-flight response to stress, but found the opposite to be true.  They discovered that the men who had just gone through a stressful experience were more likely to extend trust to a stranger and were more likely to be perceived as trustworthy generally – stress had made this group of men more prosocial.

Great leaders invite their people take on challenges, rather than imposing tasks.

Herb Mast is a Leadership Coach and Employee Engagement Specialist. Learn how he can assist you in implementing the principles and concepts presented here.

HERBISM #76 – Great Leaders Are Heliotropic

Bethesunnotthesalt.com

According to Harry Cohen, Psychologist and Author of Be The Sun Not The Salt, The Heliotropic Effect is the tendency for all living systems to move towards light and away from darkness…or rather, towards that which is life-giving and away from that which endangers life. It’s why a plant placed on a windowsill tilts toward the sun. The sun is a positive, heliotropic source of energy that attracts and gives life to all living things.

Much like plants, we as humans gravitate towards energy that lifts us up and shy away from energy that depletes us. If you shine the light of positive practices on those around you, they’re going to follow it, because it is human tendency to follow the light. Some people are very heliotropic, and some, not so much. Those who are, inspire those around them.

That is why great leaders are heliotropic – they inspire others to join their journey and in the process to give their best.

Below are two videos: 

  • TED talk by Harry Cohen explaining the heliotropic principle
  • The 6 Signs That You’re Dealing With A Toxic Person

Herb Mast is a Leadership Coach and Employee Engagement Specialist. Learn how he can assist you in implementing the principles and concepts presented here.

HERBISM #75 – Great Leaders Seize The Moment

Don’t wait or hesitate…seize the moment.

Life rarely provides opportunity to achieve something major in a single event. Nor does the window stay open indefinitely. Rather, life provides many opportunities to achieve small things, which have the potential to add up to big results over time. Unfortunately, too many people procrastinate or ignore the small opportunities and wait for the big ones, which often don’t come.

I am reminded of two teams of adventurers who set out to reach the South Pole for the first time in 1911. The team led by Roald Amundsen from Norway adhered to a regimen of consistent progress by travelling 15-20 miles per day regardless of weather conditions.

Robert Falcon Scott of England, who led the other team, would sometimes drive his team to exhaustion on good days and stay in their tents on stormy days.

Amundsen’s team not only arrived at the South Pole 34 days before Scott’s team, but made the return trip without loss of life in treacherous conditions. In contrast, Scott’s team perished on the journey home.

Great leaders seize the moment and optimize the opportunities presented them. They trust their gut and instincts using the power of net-positive momentum to keep moving forward.

Herb Mast is a Leadership Coach and Employee Engagement Specialist. Learn how he can assist you in implementing the principles and concepts presented here.

HERBISM #74 – Great Leaders Actively Engage Mirrors

The ultimate purpose of a mirror is to help you see what you otherwise can’t see. 

Vehicles have mirrors strategically located on each side so that the driver can see what is in their blind spot so as to avoid accidents. Likewise we strategically position mirrors in many places to provide important information so that [accidents can be avoided and] better decisions can be made.

People can also serve as mirrors to give valuable feedback provided you are willing to receive the feedback. That is why the best leaders maintain a healthy level of humility and actively request others to speak truth into their lives, even when it’s hard to hear. 

Unfortunately, human nature tends to avoid conflict and shies away from providing valuable feedback even when the feedback is requested. Further, for fear of retribution most people will not speak unless the environment feels safe. 

Surveys were originally created as a way to provide anonymous and confidential feedback in a conflict-free environment. Unfortunately, in many cases they have lost most of their value due to the amount of survey coaching that often takes place…usually for the purpose of getting higher scores.

Coaching surveys is like bending mirrors—it distorts reality and renders the information useless for improvement purposes. It’s like the reflections we used to laugh at in the house of mirrors as children. The reflections were funny because we knew they did not represent reality.

Coaching surveys also has a negative impact on customer retention. Customers not only see our behavior as disingenuous, but we lose the “mirror” value to help us improve the customer experience. For more insights refer to the article Four Keys to Eliminating BAD Customer Surveys, Forever.

Great leaders recognize the value of accurate feedback. Hence, they humbly actively engage mirrors so they can see what they otherwise cannot see so that they can tweak their situation until the reflection matches the image they are trying to create. 

Herb Mast is a Leadership Coach and Employee Engagement Specialist. Learn how he can assist you in implementing the principles and concepts presented here.

HERBISM #73 – Great Leaders Double-Down on Strengths

Not all weaknesses need to be addressed.

I recently unpacked the results of an employee engagement survey with a client and was impressed to hear the General Manager tell his team that he wanted them to double-down on strengths.

The process of surveying employees tends to be useless if it does not involve some form of action planning and follow-through. Unfortunately, most action planning takes place around blind spots [weaknesses], in reaction to low scores. This particular General Manager, however, understood what other great leaders understand, that an hour invested in honing strengths will reap a greater reward than an hour invested trying to improve weaknesses.

It seems to be human nature to downplay strengths, or take them for granted, while obsessing over weaknesses. 

Great leaders understand that everybody has strengths and everybody has weaknesses. Often the two are actually linked, making it difficult to lessen a weakness without at the same time lessening a strength. That is why the best teams are those where one person’s strength fills in the gap of another person’s weakness. Together the team is not only more balanced, but stronger.

That is also why great leaders patiently tolerate certain weaknesses—those that do not take way from a strength—while doubling-down on strengths, knowing that the ultimate effect is a net-positive gain.

For additional insights into a strengths-based approach refer to HERBISM #23

Herb Mast is a Leadership Coach and Employee Engagement Specialist. Learn how he can assist you in implementing the principles and concepts presented here.